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Understanding the insurance claims process


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If you’re unlucky enough to be in a motoring accident there are a few steps to take after making sure everyone is safe and exchanging details.

Before making car insurance claims, the first step after any accident is to ensure nobody is seriously injured and you move any affected vehicles to a safe place away from traffic or more danger. 

If applicable, you exchange details with any other parties or call the police if the damage is excessive. Take photos of all the damage to all vehicles and call your insurance company to let them know your preferred panel beater in Geelong.

What info will the insurance company need?

Car insurance claims are made when you suffer any loss or damage to your vehicle. In order to make the claims process easier your insurer will need a few details from the scene. Some insurance companies enforce a time limit for car insurance claims so it’s best to contact them as soon as possible so you can begin getting your vehicle fixed after searching for a panel beater in Geelong. Then you’ll be back on the road as soon as possible. Make sure you get contact details and driver’s licence information of other parties (full name, address, date of birth, licence number), all car details (model, colour, make, number plates, VIN), their insurance company name and details of any witnesses if they are willing to help.

Details from the scene

Car insurance claims require a number of details about the accident. How many vehicles were involved? Where did the accident take place? They require in-depth information of damage to all vehicles including photos you have taken from the scene of the accident. If police attended the accident, they require a report number. A police report will also be required if you reported your car stolen. Was your car towed? Who towed it? What is the name of the company and where did they take your car? Insurers may have a preferred panel repairer in the area such as Bannockburn is a preferred panel beater in Geelong. Here’s what to expect during the accident repair process.

What can I claim on car insurance?

Depending on your policy, car insurance claims can begin from the day of the accident. You may be able to claim for accommodation if you are away from home and the accident happens in the Geelong area. You may be able to get access to a hire car to drive while your car is being fixed at the panel beater in Geelong. You will likely have to pay some form of excess and you won’t be able to claim on your own car if your policy only covers the third party vehicle. If the accident is the fault of someone else, their insurer will pay for your repairs.

You can make a claim by phoning your insurance company and they can walk you through the process. Some insurers also allow you to make car insurance claims online.

Bannockburn Panel Repairs offer free quotes for car repairs so give us a call on (03) 5244 1708 and ask how we can help you today.

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